1. Privacy Policy

1. Introduction

Welcome to chou chou (the "App" or "we"). We value your privacy and personal data protection. This policy explains how we collect, use, store, and protect user data, and the rights you may exercise.

2. Data We Collect

• Account data: Email, display name, third-party sign-in identifiers (e.g., Google, Apple).
• Profile data: Gender, match preferences, bio, photos, uploaded content.
• Usage data: Login/active times, matching/chat actions, error and debug logs.
• Device and technical data: Device model, OS version, IP address, mobile network/device identifiers.
• Location data: With your consent, we may use regional information for localized features.
• Payment and subscription data: If you purchase a membership subscription, payment is processed by the Apple App Store or Google Play. We do not store full credit or debit card numbers, but we may receive transaction identifiers, subscription status, and expiry dates to provide membership features.
• Communication data: Messages with other users or support (stored on servers as required for functionality).
• Advertising data: If you use the free version, Google AdMob and similar services may collect advertising identifiers and device information to serve ads (see Section 4).

3. How We Use Data

We use data to:

• Manage accounts and authenticate users;
• Power matching and recommendation features;
• Provide messaging and chat functionality;
• Deliver membership subscription features (e.g., ad removal, premium features);
• Send push notifications (messages, invites, etc.);
• Provide customer support and fix errors;
• Comply with laws and protect users and platform safety;
• Analyze and improve the service (using de-identified or anonymized data where possible).

4. Sharing with Third Parties

To provide the service, we may share necessary data with:

• Firebase (Auth, Firestore, Cloud Functions, FCM) — authentication, storage, and push notifications;
• Third-party sign-in providers (Google, Apple);
• Payment platforms (Apple App Store, Google Play) — subscriptions and payments;
• Google AdMob — banner ads for non-member users;
• Other analytics or infrastructure services — only as necessary to provide the service or as permitted by law.

We do not sell personal data to third parties.

5. Retention and Deletion

We retain data for as long as needed to fulfill collection purposes or as required by law. You may request deletion of personal data through the in-app "Delete Account" flow. Some data (e.g., transaction records, legally required logs) may be retained for a period required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, data portability, and object to processing. Contact us using the details below to exercise these rights.

7. Security

We apply reasonable technical and organizational safeguards (e.g., encryption, access controls). However, no online transmission or storage can be guaranteed 100% secure.

8. Minors

The App is not intended to knowingly collect data from children below the legal minimum age. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

9. International Transfers

Your data may be transferred or stored outside your country/region to provide the service. We apply appropriate safeguards for cross-border transfers.

10. Policy Updates

We may update this policy from time to time. Material changes will be announced in the App or on this page, and the effective date will be updated.

2. Terms of Use (EULA)

Welcome to chou chou (the "Service"). By downloading, installing, or using the App, you agree to these Terms of Use. If you do not agree, do not use the Service.

1. Account Registration and Eligibility

• Account security: You are responsible for protecting your login credentials and all activity under your account.
• Accuracy: You agree to provide true, accurate, and complete registration information.
• Age requirement: You must meet the legal minimum age to use this type of service in your region.

2. User Conduct (Zero-Tolerance Policy)

The Service provides messaging and social interaction. We have zero tolerance for the following; violations may result in warnings, suspension, or permanent bans:

• Sexual, nude, violent, or graphic content;
• Hate, discrimination, harassment, or bullying;
• Threats to personal safety;
• Impersonation or misinformation;
• Scams, investment/loan fraud, or off-platform payment solicitation;
• Any content or conduct that violates applicable law.

If you encounter objectionable content or abusive behavior, use in-app Report or Block. We commit to reviewing valid reports within 24 hours and, when appropriate, removing content and suspending or permanently banning offending users.

You must not:

• Use the platform for unauthorized commercial advertising, direct sales, or solicitation;
• Use scripts, bots, or crawlers to collect user information or automate matching;
• Harass, threaten, stalk, or repeatedly intimidate other users.

3. Content Ownership and License

• Your content: You retain ownership of photos, text, and other content you post.
• Service license: You grant us a worldwide, non-exclusive, royalty-free license to use, store, transmit, and display your content as necessary to provide the Service.
• Moderation: We may review and remove content that violates these Terms or Community Guidelines without prior notice.

4. Service Changes and Termination

• We may modify, suspend, or discontinue all or part of the Service at any time.
• If you violate these Terms or Community Guidelines, we may suspend or permanently ban your account.
• You may delete your account at any time through in-app features to stop using the Service.

5. Disclaimer

• User interactions: chou chou is a social platform. We are not responsible for user behavior online or offline; please assess your own risk and interact carefully.
• Availability: The Service is provided "as is" without guarantees of uninterrupted, timely, secure, or error-free operation.

6. Governing Law and Disputes

These Terms are governed by applicable law in your jurisdiction. Disputes relating to these Terms shall be submitted to a court with proper jurisdiction.

7. Changes to Terms

We may revise these Terms from time to time. Material changes will be announced in the App or on this page; continued use of the Service constitutes acceptance of the revised Terms.

3. Auto-Renewable Subscription Terms

This section applies to chou chou membership subscriptions purchased through the Apple App Store or Google Play.

1. Subscription Plans

The App offers the following auto-renewable subscriptions (actual names and prices are shown on the App Store / Google Play purchase screen):

• Membership — 1 month (Product ID: membership_monthly)
• Membership — 3 months (Product ID: membership_3mo)
• Membership — 6 months (Product ID: membership_6mo)

Membership benefits may include: increased chat room limit, ad removal, invite archive, read receipts and last seen, Premium badge, increased lobby visibility, and more. See in-app descriptions for details.

2. Payment and Auto-Renewal

• Payment is charged to your Apple ID or Google Play account upon confirmation of purchase.
• Subscriptions automatically renew unless you turn off auto-renewal at least 24 hours before the end of the current period.
• Renewal charges are applied to your account within 24 hours before the current period ends.
• Membership features are available immediately after the subscription becomes active.

3. Managing or Cancelling Subscriptions

iOS (Apple): Go to Settings → [Your Name] → Subscriptions → chou chou, then cancel.

Android (Google Play): Open Google Play → Subscriptions to manage your chou chou subscription.

After cancellation, you retain membership benefits until the end of the current billing period. Paid periods are generally non-refundable (refunds follow Apple/Google policies).

4. Restore Purchases

If you previously subscribed on the same Apple ID or Google account, use Settings → Restore Purchases in the App to restore membership. Restoring does not start a new charge.

5. Free Trials and Promotions (if offered)

If the App Store or Google Play offers a free trial or promotional offer, any unused trial period is forfeited when you purchase a subscription. Terms shown on the store purchase screen apply.

6. Price Changes

We reserve the right to adjust subscription prices. Price changes will be communicated per Apple or Google policies; if you do not agree to a new price, cancel before renewal.

Contact

For privacy, terms, or subscription questions, contact:

• Email: chouchousupport@gmail.com